Scotties Lotties Floral Designs

Tel 0116 260 1914 Mobile 0796271429

Terms & Conditions Of Sale

Your Purchase - All flowers unless otherwise stated are hand made to order. As each bride has her own taste and ideas I do not have on the shelf items in my online store, though from time to time I will sell ready made items through Ebay. Please take the time to read . My bouquets therefore will have slight changes to the item pictured. This will not be excessive, will be made as close as possible and any major changes due to discontinuation of stock etc will be will be discussed with yourself before continuing with your order….

After making up your flowers you will be sent a picture for you to agree it is to your approval. If there are to be any changes however small, now is the time to do it.

Returns - Please note that all items made specifically to order are not subject to the 7-day ‘cooling off’ period, which applies to the sale of goods via the internet. Therefore these items are Non-Refundable and Non-Returnable, with the exception of damages. However, you can send back for me to amend and rework them, but this will incur further postage charges. Your statutory rights will not be affected.

All damages must be reported within 48 hours of delivery. The goods must be back in my possession and be in the original packaging/condition before any refund/replacement can be made. It is extremely important that the original packaging is sent back with any returned goods which have been damaged in transit.

Any packaging which has been damaged in such manner rendering it unsuitable to return the goods in, must be wrapped in further packaging in order for me to obtain it. This is due to the procedures of Royal Mail when claims against them are in process.

A full refund or a replacement will be offered. If you have paid through PayPal, please note that I can only refund the cost of the goods plus postage, I cannot refund any charges made by PayPal during any transaction.

In the event of a replacement, we will attend to this as a matter of extreme priority. Replacements will be restored or remade to the original design. Any alterations required to be made by the customer to replacement goods, will incur further charges.

Please make sure you take care in protecting/insuring the item you are returning. It is your responsibility to get the goods back to us, and therefore we can only offer refund/replacements on goods within our possession.

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